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So This is actually the Salesforce platform, so This could be The standard dwelling display.
When you have voice data controller you obtain two supplemental object bars at the very best.
1 is transcript research and the opposite is transcript.
Transcripts will immediately just list every one of the past transcripts that have occurred throughout the organisation.
And you'll go from start out, day, time, period, quantity of seats, or maybe agent.
The item definitely concerns life whenever we speak about truly on the lookout for the internet search engine.
So if we go into transcript lookup.
This tends to do a research capacity across the entire from the Salesforce System for text.
So if we key in here 'financial' and also the day range will routinely populate to the last thirty times.
Therefore if we shift it out to 2 iptvgreek.com/about/ a long time only for the goal of this demo.
You are able to see here there are 5 transcripts of exactly where We have got the phrase 'financial'.
Just click on one of these you can in fact see on the best hand facet.
The transcript will seem on the correct hand aspect, of which you can just scroll up and down.
If I had been to toggle involving another transcript we are going to have the ability to move on to a different transcript.
The sophistication with the products although, really arrives in the metadata mapping.
So, if we go into your contacts inside Salesforce, so This is able to be a shopper and also you click to Alex Robson for example.
And this is now exhibiting the entire transcripts on the proper hand side listed here, that happened with Alex Robson being a consumer.
As you are able to see, lots of transcripts below from which to choose.
It is possible to click one in this article.
You can then also just scroll down and have a look at the transcript.
You've got speaker separation during this.
If I used to be then to perform the identical look for requirements.
So you are doing 'economical' after which spread that out to the final two years, or calendar year, it is possible to see that there are now a few.
So these three are definitely the conversations which have occurred with Alex where we have talked about the term 'economical'.
When you really go, you've got also bought a chance to have the ability to pay attention to the decision.
Therefore if you truly click down listed here you may see that it states listen.
This can be a seamless integration, which opens up an authentication window in order to go in the quantify product.
This may Generally, once you've logged in the first time, this will likely immediately log you in.
For the goal of that is You will find there's safe authentication because not all organisations want their staff to truly listen to the audio.
Many of them would just want them to begin to see the transcript.
So this basically opens up and is in fact likely in excess of a gradual Wi-Fi in the intervening time but this would Usually be instantaneous.
This could truly open up the chance to begin to see the media player and actually pay attention to the call.
When you finally can hear the call you've got then acquired the total features of the Red Box quantify Media Participant which provides you the opportunity to be capable of both select certain elements of the call and also have it on loop, or you may determine in the event you needed to suppress many of them silence, hasten the process of the audio of the call to possibly accelerate or sluggish it down, so the complete functionalities of the Crimson Box Recorder.
If I flick back into your Salesforce software we also can get started possessing a look at the metadata.
So if I click to this simply call in this article and think about report, it opens up Yet another bar which reveals you the details from the metadata.
So it may have in this article the phone selection, so this is where It truly is executing the mapping specifically into the Make contact with.
Additionally, it understands if that Speak to belongs to an account and in addition consists of details in the Get in touch with Centre setting.
So, no matter whether that be an agent I.
D.
, phone amount, how much time the call was.
All this metadata is often instantly mapped and reported on throughout the Salesforce dashboard of reports.
But we could do the reporting directly from the Salesforce dashboard which reviews within the metadata.
So by essentially getting a search in this article we are able to check if I alter the web-site perspective of this, you have the ability to have the ability to take a look and see the number of calls are made by selected persons in just certain organisations.
So inside of listed here we will see that Kate Hammett continues to be named 23 situations within Purple Box, whereas Alex Robson has only becoming known as 16.
So It truly is an effective way of truly knowing who's creating the phone calls.
But will also you might do this around the length of phone so give me the number of calls which have been underneath two minutes very long within just a specific day assortment.
Hence the areas that we can easily map every one of the transcripts into accounts which is the key account with the corporation the Get hold of that is main consumer and likewise leads.
So starting proper from your incredibly beginning from the guide era.
And that is the Salesforce Voice Data Controller application.